When businesses implement intelligent content, they usually adopt a “day forward” strategy that assures all new content is “intelligent” (i.e., is developed in XML and dynamically published), and they minimize the volume of legacy content to convert and migrate. Semiconductor equipment manufacturers – like many other capital equipment manufacturers – support products that last 30 years or more, so legacy technical content is critical to keeping that equipment up, running, and profitable for their customers.

In one such company today, that legacy content exists as monolithic manuals in PDF format that are hundreds of pages long, or as PDF renditions of engineering drawings, or as data in enterprise systems in relational databases or ERP systems. Field Service Engineers spend many hours per week searching for content across multiple systems – ERP data, content repositories, engineering websites, drawing repositories, knowledge bases, technical forums, email, personal notes – to find the procedures, drawings, reference information, and expert advice they need to effectively troubleshoot and repair customer equipment.

In the future, that information needs to be seamlessly integrated into a single-point of access that provides the Field Service Engineer with information that is relevant to their current context: the product they are working on, the customer account, the current configuration, the current problem or fault condition, the latest engineering information and best known methods – all without entering a word into a search box.

The challenge for intelligent content is simply stated: How do we get there from here?

In this presentation at the Intelligent Content conference, we’ll discuss this company’s unique pathway forward to intelligent content:

• The complexity and richness of content types and sources that must be unified through search and navigation for the end user (service engineers);
• Building a firm foundation with a sound information architecture including taxonomy and metadata;
• Taking the first steps with a modular content strategy based upon PDF documents in SharePoint, with a unified custom search experience;
• Transitioning in later phases of the project to intelligent XML content integrated with enterprise data in a seamless, task-focused interface.

Speakers
Robert Berry, Information Developer, IBM
Michael Harris, Information Architect, IBM
Erik Hennum, Information Model Architect, IBM
Paul Wlodarczyk, Director Solutions Consulting, Earley & Associates

Many organizations have turned to component-oriented content to create more sophisticated knowledge products, in more languages, at lower cost. For most organizations these days, component content is achieved by using DITA, the Darwin Information Typing Architecture. Finding content in your file system or content repository is hard enough when you’ve got simple text documents to deal with. When you’re using DITA and other component-oriented methods, you increase the difficulty by two or three orders of magnitude, because you’re looking for smaller needles in bigger haystacks. It’s logical that DITA users would turn to taxonomy and metadata to improve findability of their reusable content.

Our research confirms that organizations that use XML authoring are more mature than their peers with respect to the adoption of best practices for search and metadata. However, the use of native DITA metadata capabilities is rare, and many are also missing out on opportunities to use taxonomy for reuse and improved findability. We will explore the metadata capabilities within DITA and component content management systems, discuss two major benefits that can be achieved by using descriptive metadata and taxonomy, and recommend some best practices for getting started with metadata for component-oriented content.

Check out the preview on SlideShare:

This is a very exciting development which assures the future of both product lines inside one XML powerhouse with all the resources of SDL behind it.  SDL plans to manage both products from a single business unit, to be called SDL XySoft.  The merger creates organizational stability, a seasoned and unified management team, a strong combined customer base, complete product offerings, and deep XML technical expertise.  We can expect the roadmap to develop quickly to align and rationalize the two platforms.   SDL has already disclosed intentions to focus Trisoft on DITA, and to aim Contenta at S1000D and DocBook. 

The full text of the press release follows:

SDL Announces the Acquisition of XyEnterprise, a Leader in XML Publishing and Component Content Management Software

With this Acquisition, SDL Offers the Most Advanced Technologies in the Market for Sharing and Publishing Structured Component-based Content

SDL Maidenhead, United Kingdom – June 29, 2009

SDL, the leading provider of Global Information Management (GIM) solutions, today announced the acquisition of XyEnterprise®, an award-winning leader in XML Component Content Management (CCM) and Dynamic Publishing solutions. With tight integration into SDL’s GIM technologies, this acquisition adds another building block for managing global content. SDL provides the industry’s only end-to-end solution for creating and managing global content. The technology provides a solution from authoring, to translation supply chain management, right through to the publishing of global content.

The acquisition of XyEnterprise builds on the momentum created by SDL’s earlier acquisition of Trisoft™ in 2008. Since that acquisition, SDL has seen a growing demand for technologies that manage, reuse and deliver product information across a company’s base of global customers, including everything from service manuals to user documentation. Moving into XML standards such as DITA and S1000D, companies are seeking ways to create, translate and publish structured content once and share that information across their global organizations and customer base. Global companies that have already adopted SDL Trisoft Component Content Management (CCM) system include companies such as HACH, VMware, NetApp, FICO, ESRI, Micro Focus, Yokogawa, DAF Trucks and Atlas Copco.

 

With the acquisition of XyEnterprise, SDL significantly expands its CCM and publishing product offerings and technical capabilities.  XyEnterprise products are recognized in the industry for leadership and innovation and currently support more than two hundred enterprise companies with thousands of users.

In particular, XyEnterprise brings to the SDL portfolio both XML publishing products (XPP™ – XML Professional Publisher and LiveContent™, an intelligent interactive delivery solution), as well as a new XML standard (S1000D) with XyEnterprise’s Contenta® content management software. In addition, XyEnterprise brings mature R&D, professional services and support teams into the larger SDL Group.

 

“XyEnterprise has a strong set of innovative products and is an impressive organization with expertise that will complement and enhance our current SDL Trisoft offerings,” said Mark Lancaster, Chairman and CEO of SDL. “XyEnterprise’s products and expertise will enable us to scale faster to meet the needs of our enterprise customers who are seeking competitive advantage in the global marketplace.” 

 

“Our acquisition by SDL will significantly enhance our ability to execute the product vision and meet the needs of a growing base of customers,” said Kevin Duffy, CEO of XyEnterprise. “The backing by a large public company in a consolidating market and the ability to tightly integrate our products with SDL GIM technologies will accelerate our ability to deliver on our customers’ vision of delivering tailored content to their customers on a global basis.”

With the XyEnterprise acquisition, SDL PLC, a UK-based company, is creating a merged business unit of XyEnterprise and SDL Trisoft that will be branded SDL XySoft™. XyEnterprise Inc., the legal entity, will continue to do business as a US-based, Delaware company. The addition of this new business unit makes SDL the definitive leader in XML Component Content Management and Dynamic Publishing. Global companies selling products into ten or more markets need to manage ninety percent of their content in other languages. SDL’s integration of SDL XySoft products with SDL’s GIM technologies will mean that companies can truly manage global content efficiently, moving products to global markets faster and at lower costs.

 

SDL XySoft will have a combined management team from the SDL Trisoft and XyEnterprise organizations, with Kevin Duffy, President and CEO of XyEnterprise, as CEO of the newly combined business unit, reporting to Mark Lancaster, Chairman and CEO of SDL.  SDL will continue to support both XyEnterprise and SDL Trisoft customers and products as the R&D organization moves to a shared component development model. 

 

Join us for an informational webinar on July 2nd, 2009 at 10am PDT/1pm EDT/6pm BST to learn more about the acquisition, the management team and the product roadmap. Register today at www.sdlxysoft.com/briefing. 

 

You can also find additional information, as well as a podcast interview between Mark Lancaster and Kevin Duffy online at www.sdlxysoft.com/acquisition. 

About SDL

SDL is the leader in Global Information Management (GIM) solutions that empower organizations to accelerate the delivery of high-quality multilingual content to global markets. Its enterprise software and services integrate with existing business systems to manage the delivery of global information from authoring to publication and throughout the distributed translation supply chain.

 

Global industry leaders rely on SDL to provide enterprise software or hosted services for their GIM processes, including ABN-Amro, Best Western, Bosch, Canon, Chrysler, CNH, Hewlett-Packard, Microsoft, Philips, SAP, Sony, Sun Microsystems and Virgin Atlantic.

 

SDL has implemented more than 500 enterprise GIM solutions, has deployed over 170,000 software licenses across the GIM ecosystem and provides access to on-demand translation portals for 10 million customers per month. Over 1,000 service professionals deliver consulting, implementation and language services through its global infrastructure of more than 50 offices in 32 countries. For more information, visit www.sdl.com

About XyEnterprise

XyEnterprise develops, markets, and supports standards-based component content management, automated XML publishing and intelligent content delivery solutions that exceed customer expectations for reliability, productivity and ROI. XyEnterprise’s unmatched XML, DITA and S1000D expertise is the result of hundreds of successful deployments and is forged from lasting partnerships with customers for more than 20 years. Named one of KMWorld’s “100 Companies that Matter in Knowledge Management” for four consecutive years, XyEnterprise is committed to providing innovative solutions that deliver the highest possible performance and value to its customers, including dynamic publishing via the Web, IETMs and IETPs. XyEnterprise is headquartered in Wakefield, Mass. and has offices worldwide. For more information, please call 781.756.4400, visit www.xyenterprise.com or follow on Twitter at http://twitter.com/xyenterprise.

 

About SDL Trisoft

SDL Trisoft is one of the worldwide leaders in Component Content Management (CCM) systems for technical writing organizations. SDL Trisoft’s software empowers global organizations to single source content, easily sharing, reusing and personalizing content in various publication formats and in multiple languages across global markets.

 

Through efficiency gains, SDL Trisoft customers are able to accelerate the time to deliver information to global markets, drive down the cost of content development and translation, provide more agility for the overall business and increase customer satisfaction through access to better information.

 

SDL Trisoft customers include a number of large consumer electronics and mobile communications companies as well as the following: Atlas Copco, DAF Trucks (a Paccar Company), Océ, Micro Focus, HACH, FICO, NetApp, VMware, Still, Blondé,Yokogawa, Maruboshi, Linde Material Handling, Nautilus, and Mitsubishi. SDL Trisoft headquarters are in Mechelen, Belgium.

 

Find out more on SDL Trisoft at www.sdltrisoft.com.

 

Contact Information:

EMEA – Amy Hall (SDL)
01628 410120
amyhall@sdl.com

US  - Mary Galoski Parsons

1.781.756.5454

mary.parsons@xyenterprise.com

 

Nate Tennant (Kirk Communications)

1.603.766.4945 
natet@kirkcommunications.com

Take the Survey

Depending upon context, “tagging” can mean one of three different things: tagging a document, tagging within a document, or tagging a content object.

Tagging documents.  These days most of us think of tagging as the keywords we put on our documents – like our photos and websites – so that others can find them when they search.  User tags are fine for finding photos in flickr, but for tagging to be effective in business we need to make it systematic, so that we avoid ambiguity and improve search recall and relevance.  So we’re increasingly “mature” in our approaches to tagging: We use taxonomy to organize our terms into classes and to manage the relationships between terms.  We develop thesauri and foreign language equivalents.  We integrate taxonomies and thesauri into search indexes for ECM and site search and SEO.

Tagging within a document.  I got interested in tagging in the early days of XML (back when we spelled it “S-G-M-L”), when we were tagging within documents.  By tagging unstructured content inside documents we could do really sophisticated things – not just multi-channel output.  For example, knowing that a paragraph in a document was a step in a service procedure or that a string of gibberish was a part number let us bring life to that content when we transformed it from markup into an interactive electronic technical manual.  Tagging let us turn books into diagnostic software.

Tagging reusable content objects. As content reuse matured with standards like DITA, organizations had more reusable components, with more people creating them in more departments.  Tagging reusable content objects became essential to actually reusing them – if you couldn’t find it, you’d never reuse it.  If you had a single service manual with 100 procedures, now you have at least 100 reusable content objects, so the search scope increased by two orders of magnitude.  At IBM, colleagues report having over a million DITA topics in more than six repositories, with over a dozen departments sharing content across thousands of publications.  Searching for content objects is like trying to find a needle in a haystack, except you’re trying to find the right needle, and you have more and smaller needles to search amongst, in more and increasingly bigger haystacks.

Measuring Metadata Maturity.  Each type of tagging can have measurable benefits on your business.  Five years ago, Earley & Associates and Taxonomy Strategies developed a survey to understand metadata maturity for various types of businesses.  Earley is conducting an updated survey to see how organizations have moved up the learning curve.  Since we have a baseline of responses from five years ago, we’ll be able to describe how metadata and taxonomy practices have matured over time.  Also, the original survey was focused on the impact of metadata best practices on knowledge management and e-commerce search.  We now recognize that metadata is also used by technical communicators – especially those that use XML and other technologies to create, manage, and multichannel publish reusable content.  We want to hear from you all for the first time.

The survey is pretty detailed, so you might want to grab your favorite caffeinated beverage before you dig in.  As compensation for your time (about 15 minutes) Earley & Associates is offering these nifty incentives:

• A free pass to any future Earley & Associates Community of Practice conference call (a $50 value).  These are monthly, and the next one is Wednesday June 2^nd on Taxonomy for Portals featuring Giovanni Piazza, Chief Knowledge Officer of Ernst & Young, and Ralph Poole of Earley & Associates.
• A $200 discount on registration to the Henry Stewart conference on digital asset management, June 1-2 in NYC.  Seth Earley will be there presenting preliminary results.
• Free participation in a webcast reviewing the results of the survey (date TBA).

Take the Survey

There are two ways to make sense out of words in a document.  One is semantic analysis (I’ll leave that topic to another day).  The other is semantic tagging – adding metadata to a document.
With metadata, I can define things precisely.  I can state that this document is about the sports team, not the steak.  I can do this by tagging the named entities in the document – the people, places, things, events, and facts – in an unambiguous way.  I can also set those entities into relationships with each other.  For example, a piece of text may refer to two companies involved in a merger.  So I can tag the document being about Company A (thing number one) and Company B (thing number two) involved in a merger (an event, but also a relationship between the two named entities). 

So semantic tagging adds meaning to documents that goes beyond the text, and it does it in an unambiguous way, which is handy.  But it has traditionally faced two large hurdles: (1) it’s been relatively expensive to add semantic markup (either with investments in labor or technology) and (2) there has been little mass market for consuming this markup.  Both of those hurdles are rapidly falling away. 

Let’s address the second point first.  Yahoo has introduced Search Monkey – a new technology that rates web pages not on the keywords and number of links to the page (the “wisdom of crowds”) but on the semantic markup that is embedded in the page (the wisdom of the author).  This creates a substantial motive for adding the markup: Search Engine Optimization.  Semantic markup makes your content more likely to be found and more relevant to the searcher.

Great, so how do you add semantic markup?  For legacy content, you need to use some combination of people and automation to add markup to what you already wrote.  Using people to tag content requires specialized skills that are not in good supply.  Natural language processing technologies for auto-tagging content have been around since the late 90s in lab settings; auto-tagging products are emerging in new and interesting forms in the marketplace today. Thomson-Reuter’s Calais open source project is a great example.  For a demo click here and try pasting some non-proprietary text that describes what your company does (for example, I tried the “About Our Company” page we used in proposals at JustSystems and it accurately tagged all of the named companies, legal entities, products, technologies, countries, cities, and correctly identified JustSystems’s acquisition of XMetaL from Blast Radius as a business event).

Adding semantic markup to new web content as it is created – making it available as data – is the way to go.  But what about other types of unstructured content, like documents, that might be published to the web and other channels?  We’ve been doing this with XML and SGML documents all along, using semantic tags to unambiguously flag specific pieces of text for future discovery.  This has ranged from tagging part numbers in a service manual (which could automate adding hyperlinks or improve search relevance), to tagging financial reports with XBRL to find specific facts within the MD&A or footnotes of an annual report (which could prevent another Enron).  But the important concept here is this: when content is tagged, it can be treated as data

More recent XML standards like DITA help authors focus on creating granular content – primarily for content reuse.  But our customers are finding that DITA and other topic-oriented XML approaches are helping them break out of the document model – where loads of facts are locked-up within documents.  Think of a lengthy Policies and Procedures manual.  The historical reason it’s all bound in one book is for the convenience of publishing.  Today – with electronic publishing on the web, intranets, and portals – you really only want to publish a single policy or procedure as it is added or revised.  The book itself is obsolete when you can publish a procedure at a time. 

In a DITA world, because of its granular nature, a single document (like a Policy manual that was one very large document in your document management system) may instead be managed as a collection of hundreds of DITA topics in your CMS or XML object store.  The document would no longer exist, it becomes a collection of topics, more like records in a database.  To effectively manage large collections of DITA topics, you need to specify metadata for each topic – just so that you can find any given topic again.  So a typical DITA project would define the CMS metadata scheme and the taxonomy for classifying the DITA topics.  For those of us in the XML document world, this is old hat.

So all this makes me ask:

• What if we start combining semantic web technologies and semantic document technologies?
• What if we combine technologies that auto-tag named entities with granular authoring approaches like DITA?
• What if you could automatically tag named entities within the DITA topic you are creating, tagging as you type? 
• What if a web service could automatically provide the CMS metadata when you go to check-in a new topic?
• What if the publishing tools that transform your DITA to HTML could automatically add the semantic markup to your HTML pages that are published from your DITA content?
• How would that change how you publish business documents like policies and procedures to your employees?
• How would it change how you create marketing content for your web site?
• How would it change the way you create and manage your product technical content?

Could the secret to the semantic web be right under our nose?