Taxonomy and Metadata – State of the Practice in Insurance, Earley & Associates, October 2009.
DITA, Metadata Maturity, and the Case for Taxonomy, Earley & Associates, September 2009.
Metadata Maturity Survey Findings, Earley & Associates, July 2009.
SharePoint Jumpstart Webcast: Navigation, Metadata, & Faceted Search, Earley & Associates, June 2009.
Implementing Semantic Search, Earley & Associates, November 2008.
Search Integration, Earley & Associates, November 2008.
Delivering Global Content Made Easy, JustSystems, SDL, Trisoft, May 2008.
Transforming Technology Transfer and Recipe Management: From Spreadsheets to Standardized Practices, JustSystems, AMR Research, BearingPoint, February 2008.
Effective Content: Create, Control, Reuse, AIIM, August 2007.
Integrating Dynamic Documents, JustSystems podcast, August 2007.
Integrating your Business through Enterprise Mash-Ups, Intelligent Enterprise, July 2007.
Exposing XML for Better BI, CRM, ERP and Other Enterprise Systems, ebizQ podcast, May 2007.
Three Keys to Accelerating Document Collaboration, Review, and Approval, JustSystems, May 2007.
Taking Enterprise Mash-ups From Buzzword to Business Reality, ebizQ, March 2007.
Gain Business and IT Agility with SOA-based Data Visualization, Forrester and IBM, February 2007.
Reducing Localization Costs with Global Content Publishing, Idiom Technologies, October 2006.
DITA Directions: Topic-Oriented Single-Source Publishing for the Web and Beyond, Gilbane Group, January 2006.
How Manufacturers Can Streamline Technical Publishing, Microsoft Executive Circle, December 2004.
The Paperless Office WXXI Radio 1370 AM, Rochester, NY. What the Tech, April 24, 2004
Product Lifecycle Services: Supporting the Documents that Support Your Products, Xerox Global Services, August 2003
CIDM Best Practices Newsletter, October 2009, co-authored with Stephanie Lemieux, DITA, Metadata Maturity, and the Case for Taxonomy
Document Magazine, February-March 2009, co-authored with Seth Earley, Pulling a MacGyver? Make the Smart ECM Decision
World Batch Forum Europe 2008, co-authored with Mike Power, Cognizant, Process Definition Management: Using ISA-88 and BatchML as a basis for Process Definitions and Recipe Normalization, November 2008.
The Wisdom of Crowds Meets the Wisdom of Authors: How XML Enables the Semantic Web, JustSystems Commentary, July 2008.
Transforming Technology Transfer and Recipe Management: From Spreadsheets to Standardized Practices, JustSystems White Paper, January 2008.
The New Recipe for Pharma Success, JustSystems White Paper, March 2008.
Military Information Technology, Vol. 11 Issue 5, July 2007, quoted in Web of Tomorrow.
ComputerWorld, July 19, 2007, quoted in Excellus Blue Cross eyes enterprise mash-ups for call center.
Using XML for Better Mash-ups, SOA and BI, ebizQ interview, May 2007.
Microsoft Executive Circle Magazine, Winter 2005, Volume 4 Number 4, quoted in Document Traffic Control
Bringing Product Datasheets into the Information Age, Xerox White Paper, June 2004.
Strategic Approaches to Enterprise Publishing, Xerox White Paper, January 2004.
Intelligent Content 2010 Conference, “Building Intelligent Content from 30 years of Legacy Documents,” February 2010.
Bloggin’ Noggins, “Getting Your Business Blog Found and Read,” October 2009.
2009 Semantic Technology Conference, with Richard Beatch and Stephanie Lemieux, “Hybrid Approaches to Taxonomy & Folksonomy,” June 2009.
Henry Stewart Digital Asset Management NY 2009, “Benchmarking Metadata Best Practices,” June 2009.
World Batch Forum Europe 2008, with Mike Power, Cognizant, Process Definition Management using ISA-88 and BatchML, November 2008.
DocTrain Life Sciences, Transforming Technology Transfer and Recipe Management: From Spreadsheets to Standardized Practices, June 2008.
Linked Data Planet, with Amber Swope, DITA, Semantics, Content Management, Dynamic Documents, and Linked Data – A Marriage Made in Heaven? June 2008.
IBM Information On Demand Conference 2007, The New Composite Interface for Call Centers in Financial Services & Insurance, October 2007.
LISA Global Strategies Summit 2006, What Problems are Today’s Global Content Management Systems Solving? What are the Remaining Challenges? June 2006.
ATG Insight 2006, What e-Commerce Needs to Know About Customer Service and Support. April 2006.